Shipping Policy

Effective Date: [30/07/2026]

At [THE CELESTIAL JEWELLS], we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully to understand how we process and deliver your purchases.

1. Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • Orders are not processed, shipped, or delivered on Sundays or public holidays.
  • During peak seasons or promotional events, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India. Shipping availability may vary depending on the delivery location and courier service coverage.

3. Delivery Time

Estimated delivery timelines:

  • Metro Cities: 3–7 Business Days
  • Other Cities & Towns: 5–10 Business Days
  • Remote Areas: 7–14 Business Days

Delivery times are estimates and may vary due to unforeseen circumstances.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • We may offer free shipping on selected products, promotional offers, or minimum order values.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS containing tracking details. You can use the tracking number to monitor your shipment status.

6. Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier partner issues
  • Incorrect shipping information provided by the customer

We are not responsible for delays caused by circumstances beyond our control.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping details. We are not liable for delivery issues resulting from incorrect or incomplete addresses.

8. Damaged Packages

If you receive a package that appears damaged:

  • Do not accept the package if it is visibly damaged.
  • Take photos of the package and product.
  • Contact our support team immediately for assistance.

9. Lost Shipments

If your order is marked as delivered but you have not received it, please contact us within 48 hours. We will coordinate with the courier partner to investigate the issue.