Return & Refund Policy

Effective Date: [30/07/2026]

At [THE CELESTIAL JEWELLS], customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • The product is damaged or defective upon delivery.

  • You receive the wrong product.

  • The return request is submitted within 7 days of receiving the order.

  • The product is unused, unworn, and returned in its original packaging with all tags, invoices, and accessories.

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized jewellery.

  • Products damaged due to improper handling or misuse.

  • Items returned without original packaging or missing accessories.

  • Products showing signs of wear, alteration, or damage after delivery.

3. Refund Process

Once we receive and inspect the returned product:

  • If approved, your refund will be processed within 5–7 business days.

  • The refund will be credited to your original payment method.

  • Depending on your bank or payment provider, the refund may take additional time to appear in your account.

4. Replacement Policy

If you receive a damaged, defective, or incorrect item, we will provide a replacement subject to product availability. If the item is unavailable, a full refund will be issued.

5. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), we will bear the return shipping cost.

  • For all other eligible returns, the customer may be responsible for the return shipping charges.

6. Order Cancellation

  • Orders can be cancelled before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled. In such cases, the Return Policy will apply after delivery.

7. How to Request a Return

To request a return or replacement, please contact our customer support with:

  • Order Number

  • Full Name

  • Reason for Return

  • Photos of the product (if damaged or incorrect)

Our team will guide you through the return process.
Address: [Your Business Address]